Various payment terminals, produced by different firms and countries gave us habit to use them. Over thousand terminals of the service providers as well as the commercial banks are installed in whole country. Today, we will consider only few aspects, which tell us about quality of service provided to the client.

  1. Availability/absence of commission. Information about availability or absence of commission for paid service usually appears on display before money put into note receiver section.
  2. Processing (speed of transaction). It is important for the client that payment reaches service provider. Speed of transaction tells about quality of terminal, and only in this case we can talk about comfort for the client.
  3. Timely encashment – important and essential part of constant and uninterrupted operation of the payment terminal. Owners of terminals recognize that they need timely encashment and replacement of spare materials. If they do not replace cassettes in time it would be impossible to accept payments of the clients for various types of services.
  4. Good quality of note receiver operation. Main goal of the note receiver is to recognize precisely par value of notes, their authenticity and condition. Counterfeit and shabby notes are returned to the owner. Note receivers differ by speed of operation, degree of recognition and volume of note stacker.
  5. Issue of receipts. Reject to do transactions if the terminal offers to do it without release of receipt. Such offers happened because paper for receipt printing is over in terminal. In absence of receipt it is actually impossible to prove fact that you have paid. Keep all receipts the terminal issues!
  6. External appearance of terminal us also important. Only external appearance of terminal attracts our attention. Terminal must be clean, bright – it s an evidence of good quality of terminal operation. Probably, various signal signs are placed on it. For example, “You can pay credit here”, “You can pay fine here.”
  7. Suitability of interface, first of all, you can recognize by such characteristics as: menu, which do not put you in confusion. It is advisable that it will be attractive.
  8. Number of available services for payment. More services you have, more opportunities to save time. Client likes to do payments in one place.
  9. Service provided at call-center. If you pressed wrong digit, you can call and cancel payment only in case if the call-center works for sake of the clients.
  10. Terminal location. Terminals located not far show that their owners understand how time is important for the client. Service provider thinking about comfort knows routes of the client.
  11. Payment safety. The client should be confident that his/her payment will reach the addressee. Confirmation of payment in terminal guarantees that it accepted your money. Since that time, responsibility for money delivery to the addressee or service provider is put on the company/terminal owner.
  12. And, anyway, key condition before use of new equipment/device – read guidelines on display carefully.