Client Protection

Client Protection2019-01-15T16:28:25+06:00

FINCA Bank is certified by the Smart Campaign – a global initiative promoting client protection in the financial services industry. Smart Certification is recognition that FINCA Bank has consistently upheld the highest client protection standards in providing financial products and services. It joins FINCA Impact Finance subsidiaries in Ecuador, Georgia, Kosovo, Nicaragua and Pakistan in receiving Smart Certification for its ongoing commitment to client protection.

Smart Certification is given to organizations that demonstrate excellence in the following 7 areas:

  • Appropriate product design and delivery

  • Prevention of over-indebtedness

  • Transparency

  • Responsible pricing

  • Fair and respectful treatment of clients

  • Privacy of client data

  • Mechanisms for complaint resolution