FINCA Bank regularly solicits feedback from clients to better understand client expectations and requirements with the purpose of improving customer service standards. FINCA Bank also guarantees prompt resolution of all client complaints.

Procedures for considering and recording customer feedback by CJSC “FINCA Bank”

HOW TO CONTACT US

You may send your complaints and suggestions through whichever means you find most convenient:

  • In person by addressing any of the Bank’s branches
  • By hotline through mobile telephone number 44 00
  • By email to the email address finca@fincabank.kg
  • By submitting to the complaints and suggestions form on the Bank’s official website
  • By sending a letter to the Bank’s postal address:
    • 93/2 Shopokova str.,
    • Bishkek, Kyrgyzstan 720021
  • Via Skype (finca.kyrgyzstan)
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COMPLAINTS & SUGGESTIONS